Terms of Service

These terms apply whenever you use tinystitchuk.com or place an order with Tiny Stitch UK. Please read them alongside our Privacy Policy, which explains how we handle your personal data.

1. Who we are

Tiny Stitch UK ("we", "us", "our") is a partnership between Julie-Anne Riseley and Jamie Riseley, trading as Tiny Stitch Embroidery & Print. We are a premium embroidery and print studio based in Cheshire.

You can contact us at [email protected] or 07891 489 579.

2. Using this website

This website is for information only. It does not offer online ordering or checkout: every project starts with an enquiry, and we agree the garments, decoration, price and lead time with you directly before any order is placed.

Nothing on this website is an offer capable of acceptance; it is an invitation for you to enquire.

3. Enquiries and quotations

Every order begins with an enquiry so we can understand your requirements and recommend the most suitable garments and decoration methods. We'll come back to you with advice and a tailored quotation.

A quotation is valid for the period stated on it, or 30 days if none is stated. A quotation is not a confirmed order until you have accepted it and we have received the required deposit.

Once we have received the deposit, a contract is formed between you and us on the basis of the quotation and these terms.

4. Orders, deposits and payment

• A 50% deposit of the total order price is required before production begins. The remaining 50% is payable once your order has been produced and before collection or dispatch.
• Lead times vary depending on order size and garment availability. We'll always confirm an estimated lead time before production begins.
• If you want to cancel an order after paying your deposit but before production has started, please contact us as soon as possible. Because our orders are personalised, we may have already committed costs to your order, including garments, materials, artwork preparation and digitising. The deposit may therefore be retained in whole or in part to cover costs and other losses we reasonably incur as a direct result of the cancellation. Where appropriate, we will refund any part of the deposit that is not required to cover those losses.

5. Artwork, digitising and intellectual property

• We will provide an artwork proof for your approval before production commences. You have 48 hours to request revisions and 24 hours to approve any amended proof. Nothing goes into production until you have approved the artwork and paid your deposit.
• By sending us artwork, you confirm that you have the right to use it and that we can use it to produce your order. You keep all rights to your own logo, artwork and brand.
• Digitising charges may apply when we convert a new embroidery logo, or changes to an existing one, into a stitch file. Once a design has been digitised, we keep the stitch file on record for future orders, so you won't usually pay the digitising fee again for the same design.
• The digitised stitch file is our working production file and remains our property. It is not supplied to you or transferred to third parties. You retain ownership of your underlying logo, artwork and branding.

6. Faulty or incorrect items

Because garments are personalised for each customer, we do not accept returns simply because you have changed your mind or no longer want the goods.

If an item is faulty, incorrect or does not meet your legal rights, please contact us and we will discuss the appropriate remedy.

It's your responsibility to check sizing before ordering; we're always happy to advise.

Nothing in these terms affects your statutory rights under the Consumer Rights Act 2015, including your rights where goods are not of satisfactory quality, fit for purpose or as described.

7. Your right to cancel

Where you are a consumer, the usual 14-day cancellation right for distance contracts does not apply to goods made to your specifications or clearly personalised, such as garments embroidered or printed with your branding or design.

If you want to cancel before production starts, Section 4 explains how we deal with this.

Nothing in these terms affects any cancellation rights that apply by law.

8. Photography and portfolio use

From time to time we like to photograph completed orders for our website gallery, portfolio and social media.

If you'd rather your order wasn't featured, let us know when you enquire or at any point afterwards, and we won't use it.

9. Acceptable use of this website

You must not use this website, our enquiry form or our upload page to send anything unlawful, harmful, or that infringes someone else's rights, or to attempt to disrupt or gain unauthorised access to the site.

We may limit or refuse submissions that look abusive or automated.

10. Liability

We provide our website and services with reasonable care and skill.

Nothing in these terms excludes or limits any liability or legal rights that cannot lawfully be excluded or limited, including your rights in relation to faulty or incorrectly supplied goods or services that are not provided with reasonable care and skill.

If you are a consumer, nothing in these terms limits your statutory rights or our liability to you where it would be unlawful to do so.

If you are acting in the course of a business, our liability for any claim relating to an order will not exceed the total amount you paid for that order, except where the law does not allow liability to be limited.

11. Changes to these terms

We may update these terms from time to time, for example if our policies change or the law requires it. The current version applies to any order you place after it is published here.

12. Governing law

These terms are governed by the law of England and Wales.

The courts of England and Wales shall have jurisdiction in relation to any dispute arising from these terms or any order, except where applicable law requires a dispute to be dealt with by another court.

13. Contact us

Questions about these terms, or about an order, are always welcome at [email protected] or 07891 489 579.